PAYMENT POLICIES

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery:

Order Amount Standard Shipping 2 Day (weekdays) 1 Day (weekdays) Store Pickup*
Up to $50.00 $7.99 $19.99 $34.99 FREE
$50.01-$100.00 $9.99 $21.99 $35.99 FREE
$100.01-$150.00 $11.99 $23.99 $37.99 FREE
$150.01 and over $13.99 $25.99 $39.99 FREE

Note: Orders usually ship one business day after being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

GIFT CARDS

1.1 Purchasing Gift Cards. Just Ride L.A. offers gift cards that can be purchased and redeemed through the Just Ride L.A online catalog or in-store. You must have an Account with Just Ride L.A. to purchase or redeem Gift Cards; purchasing or redeeming Gift Cards constitutes acceptance of the Just Ride L.A. Terms and Conditions. Unless expressly stated otherwise, Gift Cards will be provided by Just Ride L.A. in electronic form only.

1.2 Redeeming Gift Cards. Gift Cards may only be redeemed through Just Ride L.A. and may not be redeemed towards previous purchases. Every purchase made with a Gift Card (plus any applicable shipping/handling fees, taxes, and other fees that may apply) is deducted from the Gift Card balance and any unused Gift Card balance will remain on the Gift Card account for up to 24 months after original purchase date. If any purchase exceeds the Gift Card account, the balance must be paid with a credit card or any other payment method accepted.

1.3 Gift Card Account. The balance of a Gift Card can be reviewed by the purchaser or holder of the Gift Card by entering the respective Gift Card code into the form that is provided by Just Ride L.A. for this purpose on the Website.

1.4 Restrictions. Balances on multiple Gift Cards cannot be combined into a combined balance on one or more new Gift Cards and Gift Cards cannot be reloaded or recharged, or redeemed together with a coupon or other Gift Cards for the same order. Except as expressly allowed by Just Ride L.A., Gift Cards may not be transferred for value or resold. Except to the extent required by applicable law, Gift Cards cannot be redeemed for cash or checks and Gift Card balances cannot be transferred to credit card accounts or accounts of other means of payment. If applicable law requires Just Ride L.A. to redeem Gift Cards for cash, check, or other means of payment, Just Ride L.A. reserves the right to select any of the foregoing at its discretion. Gift Cards can only be redeemed for purchases in the currency that matches the personal currency preferences set for the respective Account. Just Ride L.A. reserves the right to reject the redemption of Gift Cards and request alternative forms of payment, terminate the respective Account, and take legal actions, if Just Ride L.A. reasonably believes that Gift Cards are abused or used or obtained fraudulently.

1.5 Risk of Loss. The title and risk of loss for Gift Cards passes upon electronic transmission of the Gift Card by Just Ride L.A. to the purchaser of the Gift Card. Just Ride L.A. has no obligation to replace lost or stolen Gift Cards, but you can report lost or stolen Gift Cards by contacting Management.

1.6 Limitation of Liability. GIFT CARDS ARE PROVIDED BY JUST RIDE L.A. FREE OF ANY WARRANTY, EXPRESS OR IMPLIED. JUST RIDE L.A. IS NOT RESPONSIBLE FOR THE QUALITY, LEGALITY, OR ANY OTHER ASPECT OF THE ITEMS PURCHASED WITH THE GIFT CARD.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.